Policies & Procedure

♦ Medical Insurance

It is mandatory for all students to have their own health care insurance polices with enough coverage to last the full length of their stay in Canada. However, in the case that they do not, Cornerstone will assist them in making the necessary arrangements.

♦ English Only Policy

image At Cornerstone Academic College, we believe that it is important for our students to speak English at all times in our school. Being immersed in an English-speaking environment will give you the opportunity to improve your English skills. This is why we actively enforce an "English Only Policy" on our campus. This policy applies to everywhere on the 8th floor at 80 Bloor Street West, and everywhere at Scollard. We reward students who observe our English Only Policy

If a staff member hears you speaking English outside of class time, they may give you a “green ticket”. If you receive a green ticket, please write your name on it and put it in the green ticket container at the front desk. Green ticket prize draws happen regularly (like a lottery) and the winning students will receive rewards for speaking English.

♦ Enforcing Cornerstone’s English Only Policy

If a staff member or teacher hears you speaking any language other than English, they will ask you for your name. The staff member will write your name on a “yellow ticket” and will give the yellow ticket to the Academic Director.

The consequences* of receiving Yellow Tickets are:

  1. FIRST YELLOW TICKET - A meeting with the Academic Director
  2. SECOND YELLOW TICKET – A warning letter from the Academic Director. The letter states that if the student is caught a third time, he or she will be suspended for one week
  3. THIRD YELLOW TICKET – One week suspension.
  4. FOURTH YELLOW TICKET – Permanent suspension from the school. No refunds.

* The first three consequences are enforced within a 4 week session. They restart in the next 4 week session. If a student receives four cards in 1 4-week session, the student will be expelled with no refund.

♦ Code of Conduct

Every student is to regard one another, teachers and staff, as well as their personal property, with respect and dignity regardless of race, age, sexual orientation, disability or gender. Violation of this code will result in suspension.

♦ Immigration

It is the responsibility of international students to ensure that immigration documents are maintained and kept up-to-date. Failure to comply with Canada’s immigration regulations and conditions of stay could result in negative consequences. If you have any questions regarding your visa, please do not hesitate to speak with a Cornerstone staff member. Students who hold Study Permits are obliged to come to school. Prolonged absence will result in the school contacting Immigration authorities.

♦ Punctuality Policy

The rules below apply unless you have a good reason for being late, e.g., if there is a subway problem. For the 8:45 to 10:00 class, your teacher will let you in the classroom until 9:00, after that, you will have to wait until the next break.

  • For the 10:15 to 11:15 class, you must be there on time. If you come to the class after 10:15, the teacher will not let you in. You will have to wait until the next break.
  • For the 11:25 to 12:30 class, you must be on time, or the teacher will not let you in.
  • For the 1:30 class, the teacher will let you in the class until 1:40. After that, you will have to wait until the next break.
  • For the 2:40 to 3:45 class, you must be on time, or the teacher will not let you in.
  • If you know that you will be late for some reason, please try to tell your teacher in advance.
    Being late three times is equal to one absence.

♦ Attendance Policy

If a student misses an average of more than 3 classes per 4 week session without a good reason, the student may not be eligible for a certificate at the end of the study period, and may have to stay in the same level for an extra month. Please tell your teacher if you know beforehand that you are going to be absent. If you don’t tell the teacher beforehand, please tell them the reason you were absent when you come back to school. Good reasons for being absent include going on a trip or being sick.

♦ Academic Appeals

If a student feels that they have received an unfair grade for an assignment or course and wish to appeal that grade, they should follow the procedure below:

  1. Notify and consult with the instructor as soon as the situation arises
  2. If the student does not feel they can speak with the instructor, or when issues are not resolved with an instructor, or when a student does not receive a timely response from an instructor, the Academic Director should normally be contacted for an informal resolution
  3. If academic concerns are not resolved informally with the instructor or the Academic Director, students may file an appeal with the Site Director of the school

♦ Policy on moving up levels early

ESL students are placed in a level based on the result of their placement test, which covers all fours skills: listening, speaking, reading and writing. Cornerstone levels are two or three months long: two or three months per level is a short time, as learning a language takes a very long time. Therefore, unless the student is obviously in too low a level, he or she will stay in the level for the full two or three months.

However, if a student feels the level is too easy for them, they can request a level change by filling out the Level Change Request form, which can be found at the front desk.


  • Students must have already completed four weeks of the level before requesting a change.
  • Please do not make requests for changes after the first day of class. (The first day is often used for warm up activities, introduction activities, activities that let the students get to know each other, etc…etc… The first day of class is not a regular day of class. Students should give the class a chance.)
  • There will be no level changes after the first week of a session. (Or, for students who did not start on the first official day of the session, that is, students who started during the session, there will be no level changes after the student has been in the level for 5 weeks)

  • ** After the student fills out the form, the Academic Director will:

  • talk to the student’s teachers from the previous session. Both teachers have to agree that the student should move up early.
  • check the student’s attendance and evaluation
  • check the student’s initial placement test
  • Based on the results obtained from the steps above, the Academic Director will make a decision. He will meet with the student at lunch time in the front reception area, one or two days after the student has filled out the form, and tell them of the decision. This decision is final.

♦ Changing Programs

Students who wish to change programs must fill out a Program Change Request form. If the student’s level is appropriate and there is room in the class, the students will be allowed to change programs from the next start date.

♦ Progression to the next (ESL) level

Students must achieve at least 70% in each session of study at their current level, as well as meet attendance requirements in order to advance to the next level.

♦ Awarding of Certificates and Diplomas

Students must meet the program’s attendance and academic requirements in order to be granted a certificate or diploma upon completion of the course of study. If a student does not meet the academic requirements, or is absent more than three times a month without a good reason, the student will not be eligible to receive a certificate or diploma.

♦ Academic Honesty Policy

If a student is found to have cheated, plagiarized, passed another’s work off as their own, or behaved in any academically dishonest way on any test or assignment, the student may receive a score of 0% for that assignment. This could result in the student not successfully completing the course and not receiving a certificate or diploma for the course. Repeated academic honesty violations may result in dismissal from the school.

♦ Dismissal Policy

Violations of the Student Conduct Policy may result in immediate dismissal from Cornerstone. Repeated violations of the Academic Honesty Policy or the English Only Policy may also result in dismissal.

♦ Refund Policy

  1. Registration fee and Accommodation placement fee are non-refundable. $400 is non refundable for Summer Camp program.
  2. A tuition fee is refunded when Immigration Canada refuses to issue a student or visitor visa. You must send Cornerstone the letter of rejection together with Cornerstone’s letter of acceptance for a full refund.
  3. Students who come to Canada with a Cornerstone study permit forfeit the right to all refunds.
  4. Cancellation before the start of course:When cancellations are made in writing more than 7 days before the initial start date on written notification of a visa rejection and receipt of relevant supporting documentation, 100% of the tuition and accommodation fees will be refunded. In all cases, however, the courier fee, the accommodation placement fee (if applicable), the registration fee and any other service charges are non-refundable. For cancellations made less than 7 days before the initial start date, including ‘no shows’, tuition and accommodation fees will be refunded less than one week’s accommodation fee and one week’s tuition fee. In all cases, the courier fee, registration fee, accommodation placement fee and any other service charges are non-refundable.
  5. Cancellation after the start of course:Tuition refunds are paid within 30 days of a written request, and are calculated as follows: - Between 0 - 10% of program completion, a 50% refund of tuition fees will be issued. - Between 11 - 25% of program completion, a 30% refund of tuition fees will be issued. - After 25% or more of program completion: no tuition fees will be issued.
  6. Changing Homestay: Homestay placement fee is non-refundable. Students must give 2 weeks notice in writing to the Homestay Coordinator if they wish to change their homestay. A refund will be made of 100% of the unused homestay fee. A residence can be canceled for a full refund 4 weeks prior to arrival. Four weeks post arrival, no refund will be given for any residence.
  7. In case of postponement, and / or cancellation, the school refund policy will apply, with the original start date as the official start date.
  8. ** These Terms & Conditions are subjected to change and you will be notified at the time of booking of these changes. Any disputes or claims arising from Cornerstone’s refund policy will be subject to Canadian laws.
    ** Students who have applied through an agent must contact the agent for a refund.
    ** Please note if a student starts the program and cancels (or is dismissed), no refund will be given. (SPECIAL PACKAGE)
    ** All fees are due before program start date

♦ Problem resolution procedure

If you are having any problems related to you classes, home stay, visa or anything else, please follow the steps below, and we will help you:

    Step 1
    For academic problems - Please speak to your teacher or to the Academic Director, Roy McCool. For problems with your home stay, please speak to the Home Stay Coordinator, Elizabeth Alva. For problems with your registration, payment, visa, etc…Please talk to the Administration Director, Helen Park. If you are not sure who to talk to, don’t worry! Ask any Cornerstone teacher or staff member and they will either be able to help you or to direct you to the right person.

    We also have Japanese, Korean, Spanish and Portuguese speaking counselors who can help you.

    Step 2
    If you are not satisfied with the result in Step 1, please speak to the School Directors (Nao Yamamoto). Every effort will be made to resolve your problem.

    Step 3
    If you are not satisfied after Steps 1 & 2, you can contact Language Canada at info@languagescanada.ca and they will help you resolve the problem.

** We want your stay at Cornerstone to be as pleasant and rewarding as possible. Let us help you solve the problem!

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